Shipping & Delivery
Delivery and Shipping Information
At Lovebly we want to offer Free Delivery all around the world independently of the amount of purchase. In case you wish fast delivery, please mention it in your notes and we will quote the extra cost as well as a precise indication on delivery times.
- Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time". This is called processing time.
- All packages have specific tracking information. For some destinations, tracking information are available only at the beginning and at the end of the delivery, there is no information in between.
- You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number.
Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly submit a ticket for help.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
To qualify for a refund for non delivery you must allow twice the delivery time to pass in order to apply. For example, if your delivery is 4 weeks (excluding processing time) you apply for a refund only 8 weeks after and only in case you haven’t yet received your item.
It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
It is your responsibility to give correct information regarding name and address. Please note that if you are uncertain about the delivery address, contact us before hand in order to make sure we have all the information we need before we go ahead with your order.
In case the item is undelivered due to one of the above reasons, we will have to wait for it to be returned to our distribution center and then we will send it back to you. This will increase the delivery time a lot.
In case you would like to cancel your order you can do it free of charge within 4 hours from placing the order.